Amazing staff! Austin helped me with explaining the process with my insurance and how the claim would work. With this being my first home owners claim, it was great having him in my home. Thank you Servpro!
I had a fire in Chesapeake, Va it was absolutely devastating. I was extremely exhausted and also hospitalized. Selecting Servpro of Virginia Beach was the best thing I could have done. If you do select them as the clean up, request DWAYNE! This man was exceptional!!! This man handled EVERYTHING. He was always professional, everything was handled on time and I never had an issue that he couldn’t solve. He always kept in close contact. Always answered and everything was completed exactly how it was supposed to be. Dwayne is amazing
This company is extremely unprofessional I’m deployed proud to be serving the greatest country on earth. My parked truck was hit with servpro service vehicle the owner came out and assessed the damages and agreed to pay for the repairs. My wife took him at his word. She took time out of her busy schedule to get my truck assessed for the repair as per request of owner. Servpro refused to pay and said they don’t know what she is talking about? We have pictures and witnesses testimony and that’s now for the insurance to handle. I don’t care that the truck was damaged but the lies I do care about especially to my wife who is alone while I’m deployed and who trusted a fellow American, it’s sad. Please think twice before doing business with a company like this.
Thank you ServePro for sending Justin to assess our leak in the kitchen that extended to the 2nd floor bathroom. Justin was super knowledgeable and explained the process every step of the way. We were so impressed with Brian and Zach they too were very knowledgeable and explained the demo process of my kitchen floor which was 5-6 layers deep of ceramic tile and layers of linoleum to get to the subfloor to dry. They were very clean with the demo, we could not have asked for more! Dre and Dexter worked under the house with the insulation removal they too were fantastic! Having said all that, Serve Pro Oceana of Virginia Beach, we feel have gone above and beyond to train their staff on GREAT CUSTOMER SERVICE!! And we thank you all so much, we could not have asked for a better company and with such strong work ethic having the understanding of what Great Customer Service means! Thank you all so much! Jane and Dan
Amazing, detail-oriented and thorough are three words that I would use to describe Duane PC, Katherine (assistant), Dre and Dexter crew! They came to the house immediately after our water supply line caved and caused tremendous water damage in the house. They walked me through the process of what was happening and what would happen. They explained the different phases and the moisture levels. This is the first time my family has experienced this and I was scared that we would be taken advantage of. We were not and I'm so glad that our insurance contacted ServPro in Virginia Beach, who allowed the team to work with us. They are phenomenal!
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